Personal data & cookies

DATA PROCESSING:

1. Data Controller

The data controller of your personal data is Agence des Alpes info@agencedesalpes.com, Immeuble Belledonne, La Croisette, 73440 Les Menuires, SIRET number 41966218400037; as well as our partner and subcontractor, the Office de Tourisme des Menuires et de Saint-Martin-de-Belleville (Immeuble Belledonne | La Croisette 73440 Les Menuires – grc@lesmenuires.com), AND Arkiane, 70 rue des Alliés, 38100 Grenoble, SIRET number 39180085100043. In accordance with Article 28 of the GDPR, these providers are bound by a strict confidentiality clause prohibiting any use of the data entrusted to them beyond what is stipulated in the service contract and requiring the implementation of technical and organizational measures that meet the security and personal data protection requirements.

2. Purpose of Processing

The legal basis for collecting and processing your personal data is based on the technical and legal requirements of client & prospect management as described in CNIL simplified standard no. 48. The purposes are as follows: management of contracts, orders, deliveries, and invoices; accounting and in particular management of client accounts and relationship tracking; processing operations related to client management; prospecting operations (technical operations for data normalization, enrichment, and deduplication); selection of individuals for loyalty, prospecting, survey, product testing, and promotion actions; preparation of commercial statistics and development of customer knowledge in collaboration with our subcontractor, the Office de Tourisme des Menuires et de Saint-Martin-de-Belleville (Immeuble Belledonne | La Croisette 73440 Les Menuires – grc@lesmenuires.com).

3. Data Collected

For the purposes described in §2, the data collected and processed include:

  • Identity: Title, last name, first name, address, telephone number (landline and/or mobile), fax number, email addresses, date of birth, internal processing code identifying the client.

  • Payment Data: Postal or bank account details, check number, credit card number, credit card expiration date.

  • Transaction Data: Transaction number, details of purchase, subscription, property, or service acquired.

  • Family, economic, and financial situation: Number and age of children in the household, presence of pets.

  • Billing information: Payment methods, discounts granted, receipts, balances, and unpaid amounts.

  • Data for marketing and promotion purposes: Selection of individuals for loyalty programs, prospecting, surveys, product testing, and promotion.

4. Data Recipients

a. The recipients of your personal data are our management teams and our partner and subcontractor, the Office de Tourisme des Menuires et de Saint-Martin-de-Belleville (Immeuble Belledonne | La Croisette 73440 Les Menuires – grc@lesmenuires.com).

b. The Office de Tourisme des Menuires et de Saint-Martin-de-Belleville is responsible for sending non-commercial communications to engage customer relations by email on behalf of our organization (news, station events, practical information related to the stay experience). In accordance with applicable legal provisions, you may object to receiving these messages either at the time of first contact or by clicking the unsubscribe link included in the footer of each message. You have the right to access, rectify, and object, for legitimate reasons, to the collection and processing of your personal data. Access rights can be exercised by sending a simple letter with a copy of an identity document to: Office de Tourisme des Menuires | Immeuble Belledonne | La Croisette 73440 Les Menuires – or by email at grc@lesmenuires.com.

5. Retention Period

Personal data concerning clients collected for the purposes described in §2 are kept for five years from the end of the commercial relationship.

Data used to establish proof of a right or contract, or retained for compliance with a legal obligation, may be kept for a longer period and archived in accordance with applicable provisions (e.g., commercial code, civil code, or consumer code). Personal data concerning a non-client prospect may be kept for three years from collection or from the last contact by the prospect (e.g., request for documentation).

6. Right of Access and Objection

Under Articles 38, 39 & 40 of the French Data Protection Act of January 1978, you have the right to access, rectify, and object, for legitimate reasons, to the collection and processing of your personal data.

Access rights can be exercised by sending a simple letter with a copy of an identity document to: Agence des Alpes, Immeuble Belledonne, quartier Croisette, 73440 Les Menuires + info@agencedesalpes.com.

In certain circumstances, refusal to provide the information required as mentioned in §3 may prevent your registration as a client, execution of a product or service contract, and may lead to renunciation. Your data may be used for commercial communication purposes, electronically via email or SMS, by Agence des Alpes, regarding products or services similar to those you have acquired or subscribed to. In accordance with applicable legal provisions, you may consent or object to receiving such communications at the time of collection of your personal data and on any appropriate medium (reservation, contract, registration, online form, etc.). You may also exercise your right of opposition later using the link provided in the footer of each message sent.

Contact Forms:

Information collected via this form is stored in a computerized file by agencedesalpes.com to manage your alert request. They are kept for the time necessary to manage your request in accordance with applicable legal requirements and are intended for our advisors. In accordance with the French “Informatique et Libertés” law, you may exercise your right of access to your data and request correction by contacting agencedesalpes.com.

Contact Forms (Listings and Buy/Rent):

Information collected via this form is stored in a computerized file by agencedesalpes.com to manage your information request. They are kept for the time necessary to manage your request in accordance with applicable legal requirements and are intended for our advisors. In accordance with the French “Informatique et Libertés” law, you may exercise your right of access to your data and request correction by contacting agencedesalpes.com.

We inform you of the existence of the “Bloctel” telephone marketing opt-out list, on which you can register here: https://conso.bloctel.fr/

INFORMATION ABOUT THE USE OF COOKIES

When visiting our site, information may be stored in “cookies” files installed on your computer, tablet, or mobile phone. This page explains what a cookie is, its purpose, and how to configure it.

WHAT IS A COOKIE?

A cookie is a text file that may be stored, depending on your choices, in a dedicated space on your device’s hard drive during your visit to an online service via your browser.

A cookie allows its issuer to identify the device in which it is stored, for the duration of the cookie’s validity.

WHAT ARE THE PURPOSES OF THE COOKIES USED ON OUR SITE?

Cookies on our site help identify the services and sections visited by the user and, more generally, their browsing behavior.
This information is useful to better personalize services, content, offers, and banners that appear on our site and to facilitate navigation.
Cookies are also necessary for the proper functioning of certain services or to measure their audience.
Cookies may also be included in our advertising spaces. Some non-identifying information may be shared with third parties to allow them to adapt their content.

COOKIES ISSUED ON OUR SITE:

When you connect to our site, we may, subject to your choices, install various cookies on your device that allow us to recognize your browser during the cookie’s validity period.

The cookies we issue are used for the purposes described below, subject to your choices set in your browser settings.

Cookies allow us to:

Facilitate navigation on our site:

  • By adapting our site presentation to your device display preferences (language, screen resolution, OS, etc.) during your visits, depending on your hardware and software.

  • By remembering information related to forms you completed on our site (registration or account access) or products/services you selected (subscribed service, content viewed, etc.).

  • By allowing access to reserved and personal areas of our site, such as your account, through credentials or data you previously provided.

  • By implementing security measures.

Improve our services:
These cookies allow us to establish statistics and usage volumes of the different elements of our site (sections visited, content, user paths…) to improve the interest and ergonomics of our services.

YOUR CHOICES REGARDING COOKIES:

You have several options for managing cookies. Any settings you make may modify your browsing experience on the internet and our site and your access conditions to certain services requiring cookies.

If you do not accept cookies or delete those stored on your device, you may no longer access some features necessary to navigate certain areas of our site.
This would be the case if you attempt to access content or services requiring identification.
This also applies if we—or our providers—cannot recognize your browser type, language/display settings, or the country from which your device is connected.
We disclaim any responsibility for consequences related to degraded service performance due to refusal or deletion of necessary cookies.

You can choose and modify your cookie preferences at any time as described below.

4.1. Refuse a Cookie via Your Browser

You can configure your browser to accept or reject cookies, either systematically or according to their issuer. You can also configure your browser to prompt you to accept or refuse cookies before they are stored.

Browser-specific configuration instructions are available in each browser’s help menu.

More information: http://www.cnil.fr/vos-droits/vos-traces/les-cookies/conseils-aux-internautes/

Examples:

Adobe Flash Player™ Cookies

Adobe Flash Player™ is software enabling dynamic content developed in Flash. Flash stores preferences and usage similarly to cookies but manages them via a different interface. If your device can view Flash content, access Flash cookie management tools here: http://www.adobe.com/fr/support/flashplayer/ts/documents/52697ee8.htm

Refuse an Advertising Cookie

Manage these cookies via the advertising professionals’ platform: http://www.youronlinechoices.com/fr/controler-ses-cookies/

Refuse a Social Media Cookie:

To prevent cookies from social networks, use the following opt-out links:

More about cookies: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser